In today’s post I just wanted to talk about something that bothers me. Some food for thought if you will. Some of you may do this or have noticed others doing this and maybe it’s just me overreacting but this is something that really grinds my gears.
I work in the retail industry and people come to order their food/drinks and a lot of people are in a rush so sort of grunt their order at you and throw the money your way. Working in this business i’m more than used to rude customers. On a day to day basis I probably serve more rude people than polite customers. A lot of people who come in see you as some sort of service robot rather than a human.
Anyway that’s not the point that I was trying to make (I’m so easily sidetracked). The thing that I was going to focus on, the thing that really gets to me is people who are on the phone/have headphones in whilst ordering/purchasing their items at a shop. Why can’t people just take out their headphones/hang up the phone for 2 seconds whilst I take your order? To me it’s the peak of rudeness. I just find it super rude and belittling as it makes it seem like i’m not ‘worthy’ of your attention or time. It may seem a bit dramatic to some of you but working in the industry can be so upsetting sometimes and make you feel so small when people are constantly just being blunt or making no conscious effort. I try hard sometimes to engage people in conversation and I don’t mind if they’re not interested because yeah whatever you don’t want to speak to me or you’re in a rush but there’s just no need to be rude.
Rudeness aside it’s inconvenient and makes the process slower especially when i have to ask questions/clarify your order and you can’t hear me because you have bloody headphones in. I understand maybe you don’t want to talk to me or whatever but the process would be over a lot faster if you would just actually engage in a conversation or be clear about what you want. Especially when people order the vaguest drinks like ‘a coffee’ so i’m stood there like ??? But they’re talking on the phone so have to just stand there like a lemon until they give me back their attention.
Newsflash – people who work in restaurants, shops, coffee shops and any hospitality are still humans with feelings and emotions. You being rude is not okay.
Another thing, when people can clearly see there is a queue and they’re trying to rush me – ‘ i have to get to work/need a train so make it fast’. You’ve just stood in a queue for 10 minutes, if you don’t have time then maybe just don’t go to a coffee shop?
I feel like people expect a lot of us and it can be really draining when you’re trying your hardest.
I’m sorry for such a ranty/negative post. It’s just something I wanted to share. I see a lot of tweets/posts talking about how everyone should work in retail once in their life and I so agree. People who have never worked in retail don’t know how challenging it can be sometimes.
Nothing irks me more than people who look down on retail workers, or people who take the piss out of people for having a certain job. I’ve had customers make comments about my education level and why I work in a cafe. Literally feel like saying if i didn’t work here then how would you get your coffee? So sick of people thinking it’s okay to look down on retail workers and then to want that service. Makes no sense at all. Do they think that places like Mcdonalds open on their own??
Next time you feel like being rude or insensitive to a retail worker please think twice about how shitty it can feel.
I’d love to know your views on this and what you think about this post.
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